QUALITY OF MANAGEMENT OF HEALTHCARE WORKERS DURING THE COVID -19 PANDEMIC AT DIFFERENT LEVELS OF HEALTHCARE SYSTEM

Abstract

Emergencies occur unexpectedly, abruptly, and they
set tasks for managers that are different from the usual way of
work of the organization. The organization is then faced with the
challenge to respond to the new situation with the available
funds and following specially prescribed procedures, which can
be very demanding for the management. At the moment, in the
conditions of a pandemic caused by the SARS-CoV-2 virus, the
problem is the fact that most health systems don’t have enough
health workers who can take care of a large number of infected
patients. As their number is small, and at the same time they are
in great danger of being easily infected with the virus, it is clear
that special attention must be paid to their management and
protection. The paper presents the results of research on the
quality of management of employees in state health institutions
that had the status of COVID hospitals in Belgrade and Loznica
according to the level of health care service and highlights
critical points that should be improved in the future.