INTELLECTUAL CAPITAL AND BUSINESS PERFORMANCE IN ICT COMPANIES

Abstract

The requirements of the modern business environment have initiated the emergence of a new paradigm, which finds its starting point in the fact that intellectual property is a crucial success variable of every company, which has stimulated numerous researches in this area. Rapid and extensive changes in all domains of business require companies to be flexible and ready to respond to given changes in accordance with the specificity of the concrete situation. In such conditions, companies must create their own knowledge base and have valuable and competent employees who should be properly managed. Human resources who possess adequate knowledge, who have mastered specific skills and competencies, who are dedicated to teamwork, innovation and permanent improvement form the base of intellectual capital. The aim of the paper is to enrich the previous research model in order to analyse the interconnection of intellectual capital components and business performance of Serbian companies in the ICT sector.